Blue-and-white pattern tulip hairpin with inlaid colored stones

Shipping

We aim to process and dispatch all orders within 1–2 business days. Orders ship Monday through Friday — weekends and public holidays are not included in processing times.

For Standard Shipping, your parcel may be delivered to your letterbox depending on your local courier. If your tracking shows "delivered" but you haven't received it, please check your letterbox first.

Once your order ships, you will receive a tracking number by email so you can follow your package every step of the way.

Returns

Your satisfaction is our top priority. We accept returns on most items within 30 days of receiving your order — no hassle. Simply email us at support@shilume.com and we'll take care of the rest. Refunds are returned to your original payment method within a few business days of us receiving your return.

Please note:

For hygiene reasons, earrings that have already been worn cannot be accepted for return

Personalized items crafted through hand-stamping are made to order and are non-returnable

Items purchased during a sale or promotional period are final sale and cannot be exchanged or returned

Thank you for your support and understanding.

We stand behind the quality of our jewelry. Each piece is individually tested for quality control and guaranteed to be long-lasting, hypoallergenic, and tarnish resistant.

If for any reason you are not satisfied with your purchase, our 1 Year Warranty has you covered. No risk, all rewards.

Read our Jewelry Care guide

Every piece of Shilume jewelry is crafted with love. Like all fine jewelry, it may naturally oxidize or fade over time — but with a few simple habits, you can keep your pieces looking beautiful for longer.

Handcrafted with time-honored national intangible cultural heritage techniques, our fine oriental jewelry may gently oxidize over time. To sustain its elegant luster, please remove it before makeup, perfume, housework and water exposure. Keep it away from chemicals, seawater, high heat and direct sunlight. Store separately to avoid scratches, and take off while sleeping or exercising. Wipe with a soft cloth after contact with sweat or moisture, clean gently and keep dry at all times.