Returns and Refunds

Your satisfaction is our top priority. If you're not completely happy with your Shilume jewelry — whether it's not quite right or you've simply changed your mind — we're here to make it easy for you.

Can I Return an Item?

Yes! We accept returns on all items within 30 days of receiving your order. Simply let us know within that window and we'll issue a full refund, no hassle.

Please note the following conditions:

• Items must be returned in the same condition as received, with identification tags and seals intact

• For hygiene reasons, earrings that have already been worn cannot be accepted for return

How Do I Return an Item?

To start a return, simply email us at support@shilume.com and we'll take care of the rest.

When Will I Receive My Refund?

Refunds are returned to your original payment method. Once we receive and process your return, please allow a few business days for the amount to appear in your account, depending on your bank or payment provider.